We try and keep things simple when it comes to cloud pricing, by providing pricing based on 10TB increments. Payment is annually 30-days in advance of the contractual term depending on whether you are a business or any of the following:
Minimum term of 2-years. The pricing is per 12 months. Once a year, 3 months before the 12 months is up, we will request a new purchase order to cover the following 12 months.
Minimum term of 3-years. The pricing is per 12 months. Once a year, 3 months before the 12 months is up, we will request a new purchase order to cover the following 12 months.
In both instances we will notify you 3-months before your Minimum Term ends asking if you would like to continue to use the service and would ask that the organisation provides a purchase order to cover the following 12-month term.
If you require additional storage anytime during your contracted term an amended purchase order is required. In turn, an additional invoice will be raised to reflect the increased capacity for the remaining term of the contract. There are no limits to increasing capacity
We will raise a single invoice to cover the next years cloud storage usage.
If you wish to terminate the cloud storage, we request that you provide this via an email stating that you wish to terminate your contract on “X” date. Please note a minimum of 30-days’ notice is required.
Should you terminate your contract early a refund will be given based on the following:
Once a contract is terminated your data will be reclaimed by us within 48-hours after your termination date has passed. Please ensure all data is removed from the cloud storage before the termination date as we cannot be held responsible for your data which is your responsibility.
We will honour the pricing quoted for the length of the initial term. Pricing may change and we will notify you of the increase or decrease when your time to renew is due.
Please complete the form found here.
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